Case Study

Digitally transforming a government revenue service.

Explore how we helped a government revenue and social security authority consolidate multiple organisations into a single, automated digital service.

About

From fragmented to fully digital.

A government revenue and social security authority partnered with Evolution Group to digitally transform its operations - consolidating multiple organisations into a single entity with aligned, automated processes that comply with taxation and social-security legislation.

Evolution Group led high-quality business analysis throughout, managing a team of six analysts across a multi-year, multi-million-pound programme within a governance-heavy public-sector environment.

project at a glance

Industry

Public sector

A governance-heavy environment, with multiple programme boards and business cases prepared for elected officials.

Scale

£21m multi-year programme

A large-scale consolidation of multiple organisations into a single, aligned service.

Duration

2018–present (5+ years)

A sustained, multi-phase transformation delivered through changing conditions, including the pandemic.

Results

Consolidated & automated

Streamlined, automated processes with reduced overheads and faster time to competency.

Our Approach

We paired rigorous business analysis with practical delivery - turning complex legislation into automated, compliant digital processes.

PHASE 1

Assessment & Analysis

We led high-quality business analysis across multiple legacy organisations, mapping processes, data and legislation within a governance-heavy public-sector framework.

Analysed processes and data across multiple organisations
Navigated multiple programme and project board gateways
Produced detailed business cases for board and political approval

PHASE 2

Design & Digitisation

We translated legislation into structured, automatable logic, and designed the target processes and platforms.

Digitised legislation into Decision Model and Notation (DMN) models
Designed automation, including a rules engine
Defined consolidated, aligned target processes

PHASE 3

Implementation

We implemented the new platforms and automation, managing agile delivery within a waterfall funding structure - and through the shift to remote working.

Implemented Microsoft Dynamics and Business Central
Automated processes to reduce overheads and processing time
Led stakeholder engagement and change adoption across the organisation

Result

A single, automated service fit for the future.

The programme consolidated multiple organisations into a single entity with aligned, automated processes - digitising legislation, introducing a rules engine, and implementing Dynamics and Business Central.

By simplifying tasks and introducing automation, the transformation reduced overheads and processing time and shortened time to competency - all while meeting the compliance demands of taxation and social-security legislation.